Shipping & Delivery

Delivery Area:
Worldwide Shipping on All Orders

Shipping Provider:
All orders are shipped from our third-party logistics (3PL) partner warehouse in China, with final delivery handled by trusted local carrier partners. See below for more information on what a 3PL does.

Processing Time:
Orders are processed within 24 hours (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time:
Estimated delivery time is 3–14 business days from the date of shipment depending on destination.

Shipping Cost:
We offer free shipping on all orders worldwide. There are no hidden fees.

No Customs Fees or Unexpected Charges:
You will not be charged any customs duties or import taxes—what you pay at checkout is the final price.

Tracking:
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can also track your order directly on our website:

🔗 Track Your Order

Delivery Delays:
While we strive for timely delivery, occasional delays may occur during peak periods, holidays, or due to logistics provider disruptions. We appreciate your understanding and patience.

Delivery Address Accuracy:
Please double-check your delivery details before placing your order. We cannot be held responsible for lost packages due to incorrect address information.

Failed Deliveries or Returned Packages:
If your order is returned due to an incorrect address or failure to collect, we’ll contact you to arrange a redelivery. Additional shipping fees may apply.

Damaged Packages:
If your package arrives damaged, please take clear photos and contact us within 24 hours at: support@norra-online.com

✅ What Our 3PL Partner in China Does:

  • Order Fulfillment: Efficiently picks, packs, and ships customer orders on our behalf.

  • Customs & Compliance: Ensures all export documentation is correctly managed for smooth cross-border shipping.

  • Returns Handling: Coordinates return shipments when needed.

  • Inventory Management: Provides real-time stock updates via a centralized digital system.

Note: The inventory held at our 3PL facility is 100% owned by norra-online.com. We’ve pre-purchased and stored this inventory for faster fulfillment. Our 3PL is solely responsible for managing and dispatching our stock.

 

SWIFTORA CHECKOUT LTD

Name : MIHAILS ČERNOVS

Company Number: 16408283

Contact: support@norra-online.com

Service Address : 12 ST. MARY STREET
BRIDGWATER, ENGLAND TA6 3LT