Refund and Return Policy

At norra-online.com, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 30-day money-back guarantee for your peace of mind.

🛑 Need to Cancel Your Order?

If your order hasn’t shipped yet, you can cancel it at no cost. We’ll process a full refund right away—no fees, no hassle.

✅ Return Policy

You have the right to return your item(s) within 30 days of receiving them.

To qualify for a return, the product must be:

  • Unused and in its original condition

  • With all labels intact

  • Returned in the original packaging

📦 How to Return an Item:

  1. Contact Us at: contact@norra-online.com to register your return.

  2. Download and complete our return form.

  3. Ship the product along with the return form to one of the following return addresses:

These are the Return Addresses:

Norra Online Returns
Bismarckstrasse 41
67059 Ludwigshafen
Germany

Norra Online Returns
12 St. Mary Street
Bridgwater
England TA6 3LT

We strongly recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Refunds

Once we receive and inspect your return, you will be notified via email. If approved, your refund will be issued within 14 business days to the original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We'll arrange for a replacement or issue a full refund, including return shipping if needed.

No Customs Fees or Hidden Costs

What you see at checkout is exactly what you pay—no unexpected charges upon delivery.

 

SWIFTORA CHECKOUT LTD

Name : MIHAILS ČERNOVS

Company Number: 16408283

Contact: support@norra-online.com

Service Address : 12 ST. MARY STREET
BRIDGWATER, ENGLAND TA6 3LT