Privacy Policy

Last Updated: April 23, 2025

Welcome to norra-online! This Privacy Policy explains how norra-online Inc., including its regional subsidiaries in the US, UK, and Australia (collectively, “norra-online,” “we,” “us,” or “our”), collects, uses, and protects your personal information when you interact with our websites, mobile apps, and services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy and our Terms of Use.

1. Information We Collect

Information You Provide

When you create an account, make a purchase, or contact us, we collect:

  • Name, title, and date of birth

  • Email address, phone number, and shipping/billing address

  • Payment information

  • Gift recipient information (if applicable)

Device Identifiers

When you use our Services via a mobile device or computer, we may collect:

  • Device ID and type

  • IP address

  • Browser type, settings, and plugins

  • Location data (if enabled)

Usage & Log Data

We collect analytics and log data (sometimes via cookies or third-party tools), including:

  • Page views and actions taken

  • Purchase history and product interest

  • Access times and referring pages

  • Language and cookie preferences

Cookies & Tracking

We use cookies, web beacons, and pixel tags to:

  • Improve site functionality

  • Store your preferences

  • Analyze traffic and usage

  • Offer personalized ads (where permitted)

For more details, see the Service Providers section below.

2. How We Use Your Information

We use your data to:

  • Operate, maintain, and improve our Services

  • Process orders and payments

  • Respond to inquiries and provide support

  • Personalize your shopping experience

  • Send marketing communications (if you opt-in)

  • Monitor and prevent fraud and abuse

  • Comply with legal obligations

Legal Basis (GDPR):

  • Consent (Art. 6(1)(a))

  • Contractual necessity (Art. 6(1)(b))

  • Legitimate interest (Art. 6(1)(f))

3. Sharing Your Information

We may share your Personal Information:

  • With trusted Service Providers (e.g., shippers, payment processors, email platforms)

  • In legal situations or to enforce our Terms

  • In the event of a business transfer

  • With your consent, for promotions or social media mentions

Note: Any information you share publicly (e.g., reviews, forums) is viewable by others.

4. Retention of Data

We retain your data only as long as needed for:

  • Fulfilling orders and services

  • Legal and tax compliance

  • Resolving disputes

Non-personal data and analytics may be stored longer for business analysis.

5. Data Transfers

Your information may be stored or processed in countries outside your own, including the United States. We take appropriate measures to ensure your data remains secure and protected under applicable laws.

6. Your GDPR & UK Data Rights

If you reside in the EEA or UK, you may:

  • Access or request a copy of your data

  • Correct, delete, or restrict your data

  • Object to data processing (especially for direct marketing)

  • Withdraw your consent at any time

  • Request data portability

Submit your request via this form.

We may ask for identity verification before fulfilling your request.

7. California & Nevada Privacy Rights

California Residents

See our [California Privacy Notice] for more details on your CCPA rights.

Nevada Residents

You may request that we do not sell your personal information by completing [this form]. We do not currently sell personal data.

8. Children’s Privacy

Our Services are not intended for children under 13 (16 in the EEA, 18 in the UK). We do not knowingly collect information from minors. If we do so unintentionally, contact us and we’ll delete the information promptly.

9. How We Protect Your Data

We use SSL encryption and other safeguards to protect your personal data. While no method is 100% secure, we take reasonable steps to protect information both during transmission and storage.

10. Third-Party Services

We may link to third-party websites or tools. These are outside our control, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before engaging.

11. Service Providers

We partner with select providers for essential services:

  • Epsilon Abacus (UK): Helps us understand customer behavior via anonymized data within the Abacus Alliance.

These providers access your information only to perform services on our behalf and are bound by confidentiality agreements.

12. Contests & Promotions

When you enter a competition or sweepstakes, we may collect data needed for entry and marketing. You can unsubscribe from marketing at any time.

13. Opt-Out & Account Management

  • Unsubscribe: Click the opt-out link in any marketing email or use [this form].

  • Edit or Delete Account: Log in at www.norra-online.com or contact us using the info below.

14. Changes to This Policy

We may update this Privacy Policy periodically. Major updates may be communicated through pop-ups or banners. Continued use of our Services implies acceptance of any changes.

15. Contact Us

For privacy-related questions, requests, or complaints:

Company Name: SWIFTORA CHECKOUT LTD
Name: MIHAILS ČERNOVS
Email: support@norra-online.com
Company No.: 16408283
Registered Address:
12 ST. MARY STREET
BRIDGWATER, ENGLAND TA6 3LT